CUSTOMER PRIVACY POLICY
Accilent Capital is committed to protecting your privacy. Protecting our clients’ personal and financial information has always been one of the highest priorities at Accilent Capital Management. Accilent is committed to attending to rigorous codes and policies to maintain the accuracy, confidentiality and security of your personal information. In respect to your privacy, Accilent has established ten privacy principles within the Privacy Policy to safeguard the information that you have entrusted to us. These privacy principles govern Accilent’s collection, hold, and use of client information, how it may be shared and with whom, and our security practices. The privacy principles are based on the Canadian Standards Association’s Model Code for the Protection of Personal Information and the federal government’s Personal Information Protection and Electronic Documents Act. If you have any questions or concerns regarding our Privacy Policy, please contact us by referring to the contact information detailed at the end of the document.
Ten Privacy Principles
1. Accountability Accilent is responsible for maintaining and protecting the client information under its control. Accilent has designated individual(s) to ensure that the business of the company remains compliant to the privacy principles.
2. Identifying Principles Accilent collects client information for such purposes as: - Verifying the identity of Accilent clients and ensuring the accuracy of information contained in the client file. - Determining client eligibility for Accilent products and services. Provincial and federal securities regulations require that certain purchaser eligibility requirements are met for the subscription of Accilent products. - Administration and service of client accounts such as for the issuance of account statements and transaction confirmation, creating certificates of limited partnership, and preparing client T5013 and other forms for tax return purposes. - Informing clients of Accilent products and services. - To understand current and future needs of Accilent clients, such as for conducting market research and analysis. - Adherence to compliance measures as required by federal and provincial law, and appropriate securities regulations.
3. Consent Accilent requires the consent of its clients for the collection, use, and disclosure of personal information, except where required or permitted by law. Client consent may be expressed in writing, verbally, electronically, or through the client or Accilent’s authorized representatives.
4. Limiting Collection Accilent’s collection of client information is limited to that which is necessary for the purposes identified. Such collection is primarily for the purposes of completing and updating client information forms, and must be executed by fair and lawful means.
5. Limiting Use, Disclosure and Retention Accilent’s collection of client information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the client, or as required or permitted by law. Such information is retained only as long as necessary to satisfy the purposes for which it was collected, or as required or permitted by law. Provincial Securities Commissions and other regulatory bodies require the disclosure of personal information of current and former clients, employees, and other individuals whose information is retained by Accilent for purposes such as the surveillance of trading-related activities and other compliance measures. Accilent may also transfer client information to third parties for the purposes identified in this Privacy Policy, such as your financial advisor/dealer, courier companies, mailing companies, and printing service providers. In such cases when client information is transferred to Accilent service providers, the transferred information is used only for the purposes for which the service provider is retained. Client information that is no longer required will be destroyed and disposed of in a manner that will safeguard against unauthorized access to the information during the destruction process. If clients do not wish to receive Accilent marketing offers or special promotions, clients may express to opt out of such practice by contacting us through the means detailed at the end of the document. By opting out, clients will not be eligible to receive addressed, direct mail offerings but such eligibility does not extend to information included in or with Accilent client account statements and general product and service information and updates. Please note that Accilent does not share its client mailing list with third parties without receiving client consent, except as it adheres to the Accilent Privacy Policy and as required or permitted by law. Accilent is committed to obtaining the consent of its clients for the disclosure of client information outside of such circumstances, and as required or permitted by law.
6. Accuracy Accilent’s collection, use, or disclosure of client information is done so in a manner that is as accurate, complete, and current to fulfill the purposes for which such information will be used. Clients must inform Accilent of any changes to their personal information by contacting Accilent through the means detailed at the end of the document.
7. Safeguards Accilent protects client information through the use of security safeguards that are appropriate to the sensitivity of the information. Client information is kept in electronic or paper format in Accilent’s Toronto office. Paper records are stored in secure and locked areas where access is controlled. Any client information stored electronically is available to designated personnel only, and controlled by user identifications and passwords. Client information may be transferred to other locations for disaster recovery purposes. Such measures are implemented to protect client information and ensure privacy from unwarranted intrusion, release or misuse.
8. Openness Accilent’s privacy policies are readily available to clients relating to the management of their information.
9. Individual Access Accilent enables its clients to be informed of the existence, use, and disclosure of their information and access to such information upon request. Clients are able to verify the accuracy and completeness of the information, and may request that their information be amended, if appropriate.
10. Inquiries and Concerns Clients with questions or concerns regarding Accilent’s privacy policies and practices can address these issues to Accilent’s compliancy personnel. Please contact us through the means detailed at the end of the document. Accilent is committed to providing prompt and courteous service, including when addressing client inquiries and concerns regarding their personal information. This Privacy Policy defines “we”, “us” and “our” to indicate Accilent Capital Management Inc. (“Accilent”). “You” and “your” mean individuals whose personal information we are collecting, using, and disclosing. “Client information” and “personal information” include, and are not limited to, the client’s address, social insurance number, birth date, spousal information, and account holdings.
Contact Us If you have questions or concerns regarding our Privacy Policy, the treatment of your personal information, opting out of marketing offers, or would like to update your personal information, please contact us: Email: service@accilentcapital.com Phone: (416) 429-9779 or toll-free at 1-866-429-9779 Fax: (416) 362-5149 Mail: Accilent Capital Management Inc. |
