Accilent Capital Management Inc. | COVID-19 – How We’re Serving You
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COVID-19: How We Are Serving You

 

Our investors’ health and safety is important to us – and that means the health and safety of their investments as well. Rest assured, that since February Accilent Capital has had proactive, precautionary measures in place to mitigate the impact of COVID-19 within our organization. Because we were able to identify the potential disruption this might cause, we could act early and immediately implemented a virtual system of access for our staff. We have off-site technology in place for our daily operations, we are confident in the safety of our processes both on and off-site, and have even found opportunities to strengthen and secure all investor communications systems.

 

Virtual Office, New Client Communication Platform: Exempt Edge

 

In order to facilitate virtual operations, Accilent will be moving from our current investment portal – to a new, more robust communication portal, Exempt Edge.We have been tirelessly working to make this transition as seamless as possible so that investors can access all documents and reports in a timely fashion, especially given the current global crisis. The new platform will offer access to Accilent investment documents, and offers faster turnarounds on investment reporting, as well as heightened security.

 

Approach to Service Delays: Documentation and Reporting

 

Although we anticipate minimal interruptions, we thank investors and advisors in advance for their patience as we implement new virtual procedures. We may experience some delays or limited access to our current portal as we launch our new highly effective system, and continue to migrate historical documentation and reporting to accounts. Please also note that select few clients may not have all investment information available for viewing as we are still migrating transaction data to client profiles. Please allow up to 30 days for all information to populate in accounts.

Should immediate access to information or any document that has not yet been migrated be required, please feel free to call us at or email us and we will handle your request. Please note that this does not include requests to send out 2019 T5013s. Investors will be notified as soon as these forms are uploaded into their accounts.  All historical documentation and reporting has already been or is being migrated to the Exempt Edge platform. Investors are not required to do anything while we are undergoing this change.

If you are a client or advisor, and did not access your communications folder before portal access was suspended on April 1st, please email us for our ‘platform change’ document.

 

Tax Forms

A reminder that Accilent receives T5013s from BDO in late March or early April, after which we require approximately 5- 7 business days to process them for our investors. Should new COVID-19 protocols affect BDOs turnaround and impact this timeline, we will notify all clients as soon as possible through a notice posted here, via email, or uploaded to investor accounts on the new Exempt Edge platform.

 

We Will Get Through This Together

 

Throughout this unprecedented time in our lives, we will continue to adapt proactively. We are ready to make any changes necessary to ensure investments remain secure. We will also continue to maintain our core values of openness and transparency through timely communications with our investors, and the extended Accilent team.

As we weather this uncertain time we are exceedingly grateful for President and Portfolio Manager Dan Pembleton’s leadership.

“For me it is all just experience… I’ve been around through the first Gulf war; Canada’s Quebec sovereignty crisis; Asian currency crisis; Russian Ruble default; Long Term capital management; dot.com collapse and recession; 9/11; second gulf war; great recession; EU debt crisis… After a while you learn a bit about how panics evolve and although not all the same, they are definitely similar – and that is because people always react similarly. I feel prepared in the face of global response to COVID-19, and I will do my best to not just flatten the curve, but to stay ahead of it.”